Terms & Conditions

1. Introduction

Welcome to ubaje, Bangladesh's trusted online casino and sports betting platform. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player" or "User") and ubaje ("we", "us", or "our") governing your access to and use of the ubaje website, mobile site, games, betting markets, and all related services available at ubaje.pro.

By registering an account, making a deposit, placing a bet, or otherwise using ubaje services, you confirm that you have read, understood, and accepted these Terms in their entirety. If you do not agree with any part of these Terms, you must immediately discontinue use of the platform.

2. Eligibility

To use ubaje, you must satisfy all of the following eligibility requirements at all times. ubaje reserves the right to request proof of eligibility at any stage of the account lifecycle.

• You must be at least 21 years of age. ubaje strictly enforces the 21+ age policy and will close any account found to belong to an underage user.
• You must be a resident of Bangladesh or otherwise legally permitted to access online gaming services in your jurisdiction.
• You must not be listed on any self-exclusion register or have been previously banned from ubaje for violation of these Terms.
• You must be acting on your own behalf and not as an agent, representative, or nominee for any third party.

3. Account Registration

Each player is permitted to hold only one account on ubaje. You are required to provide accurate, current, and complete information when registering. Providing false information constitutes a material breach of these Terms and may result in immediate account closure and forfeiture of all funds.

• You are solely responsible for maintaining the confidentiality of your login credentials. Do not share your username or password with any third party.
• All activity conducted under your account credentials will be treated as your own, regardless of whether you authorized it.
• ubaje may require identity verification (KYC) at any time. Accounts that fail verification may be suspended pending review.
• Duplicate accounts are strictly prohibited. If multiple accounts are detected for a single individual, ubaje reserves the right to close all associated accounts and withhold any outstanding balances.

4. Deposits and Withdrawals

All transactions on ubaje are conducted in Bangladeshi Taka (BDT). ubaje supports a range of local and international payment methods for the convenience of Bangladeshi players. Processing times may vary depending on the method selected.

• Minimum deposit amounts and withdrawal thresholds apply and are displayed at the time of transaction. ubaje does not charge fees on standard deposits made via bKash, Nagad, or Rocket.
• Withdrawals will only be processed to a payment account or mobile banking number registered in the same name as the ubaje account holder.
• ubaje reserves the right to request supporting documentation before processing any withdrawal. This may include proof of identity, address, and payment ownership.
• Funds deposited through promotional channels or received as bonuses are subject to wagering requirements before withdrawal is permitted. Full details are specified in the relevant promotion terms.

5. Bonuses and Promotions

ubaje offers a variety of promotional incentives including welcome bonuses, reload bonuses, free spins, and sports betting cashback. All bonuses are subject to the specific promotion's terms and to the general bonus policy outlined below.

• Bonuses are non-transferable and may not be exchanged for cash except where specific wagering requirements have been fully satisfied.
• Each bonus offer is intended for one account per household or IP address unless explicitly stated otherwise. Collusion or abuse to exploit bonus terms will result in disqualification and account suspension.
• ubaje reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice, subject to fair completion of any ongoing active bonus cycle.
• Free spins awarded as part of a promotion are only valid on specified games and expire within the timeframe stated in the relevant promotion description.

6. Gameplay and Betting Rules

All games and betting markets on ubaje are powered by certified third-party providers including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. Results are determined by RNG-certified systems or live dealer outcomes. ubaje has no ability to alter game outcomes.

• Bets placed and confirmed by the system are final and cannot be cancelled. Disputed results must be reported to support within 72 hours of the game session.
• In the event of a system malfunction, network failure, or a technical error during a game or betting session, ubaje reserves the right to void affected bets and return the staked amount to the player's account.
• The use of automated betting software, bots, or any tool that provides an unfair computational advantage is strictly prohibited and will result in permanent account closure.

7. Responsible Gaming

ubaje is firmly committed to promoting responsible gaming. We provide a suite of self-management tools to help players maintain control over their gambling activity. All tools are available free of charge through the account settings panel.

• Deposit limits: set daily, weekly, or monthly maximum deposit thresholds to manage your spending.
• Session and time-out controls: restrict the duration of individual gaming sessions or apply a temporary platform time-out ranging from 24 hours to 6 weeks.
• Self-exclusion: permanently or temporarily exclude yourself from ubaje if you believe gambling is negatively affecting your wellbeing. Contact support at [email protected] to activate self-exclusion.

8. Account Suspension and Termination

ubaje reserves the right to suspend, restrict, or permanently close any account at its sole discretion if it determines that a breach of these Terms has occurred or is suspected. Common grounds include but are not limited to the following:

• Providing false, misleading, or unverifiable identity information during registration or KYC.
• Fraudulent activity, including collusion, chip dumping, money laundering, or chargebacks.
• Abuse of bonuses, promotions, or referral programs in a manner inconsistent with normal player behaviour.

9. Intellectual Property

All content on ubaje — including but not limited to logos, trademarks, game graphics, software, text, and user-interface designs — is the exclusive intellectual property of ubaje or its licensed content providers. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform solely for personal, non-commercial entertainment purposes. Any reproduction, distribution, modification, or commercial use of ubaje content without prior written consent is strictly prohibited and may result in legal action.

10. Limitation of Liability

To the fullest extent permitted by applicable law, ubaje shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the platform, including but not limited to loss of funds, loss of data, loss of profits, or loss of business opportunity. ubaje's total aggregate liability in connection with any claim shall not exceed the net amount deposited by the player in the 30-day period preceding the event giving rise to the claim. ubaje does not guarantee uninterrupted, error-free access to its services and shall not be liable for downtime caused by maintenance, third-party outages, or force majeure events.

11. Governing Law

These Terms are governed by and construed in accordance with the laws applicable to ubaje's operating jurisdiction. Any disputes arising from or related to these Terms or your use of ubaje that cannot be resolved amicably through our customer support channel shall be subject to the exclusive jurisdiction of the competent courts of the relevant jurisdiction. Nothing in this clause limits ubaje's right to seek injunctive or other equitable relief in any court of competent jurisdiction.

12. Amendments to These Terms

ubaje reserves the right to revise, update, or replace any part of these Terms at any time. Material changes will be communicated to registered account holders via email or a prominent notice on the platform. Your continued use of ubaje following the posting of revised Terms constitutes your acceptance of those revisions. It is your responsibility to review these Terms periodically. If you do not agree to the revised Terms, you must cease using the platform and request account closure through customer support.

13. Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please reach out to the ubaje support team. Our dedicated team is available 24 hours a day, 7 days a week to assist players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and throughout Bangladesh. You may contact us by email at [email protected] (plain text — not a clickable link). Our team typically responds within 24 hours Bangladesh Standard Time (BST, UTC+6).