Privacy Policy

Introduction

ubaje ("we", "us", or "our") is committed to protecting the privacy and personal data of every user who visits or registers on our platform at ubaje.pro. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you hold over your own data.

By accessing or using ubaje's website, mobile interface, or any associated services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform immediately. This policy applies to all users in Bangladesh and is written in plain English to ensure clarity.

Information We Collect

We collect personal and technical data necessary to provide you with a safe, personalised, and fully functional gaming and betting experience. The categories of data we collect include:

• Identity data: full name, date of birth, username, and national ID or passport details submitted during account verification.
• Contact data: email address, mobile phone number (used for bKash/Nagad/Rocket verification), and city of residence such as Dhaka, Chittagong, Sylhet, or Khulna.
• Financial data: transaction records, deposit and withdrawal history, payment method references (bKash, Nagad, Rocket, Upay, Visa, Mastercard), and account balance snapshots.
• Usage data: pages visited, games played, betting history, session duration, click patterns, device type, browser version, and operating system.
• Technical data: IP address, geolocation data (country and city level), cookies, device fingerprint, and time-zone data (Bangladesh Standard Time, UTC+6).

You are under no obligation to provide all requested data, but withholding mandatory information (such as identity documents required for KYC verification) may limit your access to certain features, including deposit/withdrawal capabilities and participation in VIP programmes.

How We Use Your Information

ubaje uses the personal data we collect solely for legitimate, clearly defined purposes. We do not sell your data to third parties for marketing or advertising purposes. Our specific uses are:

• Account creation and management: to register your account, verify your identity in line with responsible gaming obligations, and maintain your player profile.
• Payment processing: to facilitate BDT deposits and withdrawals through bKash, Nagad, Rocket, Upay, and card networks, and to prevent fraudulent transactions.
• Service delivery: to provide access to casino games, sports betting markets, live dealer tables, cricket BPL odds, and all other platform features.
• Customer support: to respond to your queries, resolve disputes, and improve the quality of our support service via email at [email protected].
• Security and fraud prevention: to detect unusual account activity, prevent money laundering, protect against unauthorised access, and comply with applicable anti-fraud obligations.
• Platform improvement: to analyse aggregated usage patterns, fix bugs, optimise load times, and develop new features that better serve Bangladeshi players.

Data Sharing and Disclosure

ubaje does not sell personal data. We may share limited, necessary information with trusted third parties only in the following circumstances:

• Payment partners: transaction data is shared with bKash, Nagad, Rocket, Upay, Visa, and Mastercard solely to process your deposits and withdrawals and verify account ownership.
• Service providers: we engage vetted technical partners (hosting, analytics, anti-fraud tools) under strict data-processing agreements that prohibit them from using your data for any purpose beyond the contracted service.
• Legal obligations: we may disclose data when required by applicable law, court order, or regulatory authority to prevent fraud or criminal activity.

In all cases, data sharing is limited to the minimum information necessary to fulfil the specific purpose, and recipient parties are contractually bound to treat it with equivalent confidentiality standards.

Cookies and Tracking Technologies

ubaje uses cookies — small text files stored on your device — to maintain your session, remember your language preference, analyse site performance, and detect suspicious access patterns. We use essential cookies (required for the platform to function), functional cookies (that remember your settings), and analytical cookies (that help us understand how pages are used in aggregate).

You may control cookie settings through your browser preferences. Disabling essential cookies may affect platform functionality. We do not deploy cookies from social media platforms or use cross-site tracking technologies to build advertising profiles.

Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy. Account data is kept for the duration of your active membership and for a period thereafter as required for legal compliance, dispute resolution, and fraud prevention obligations.

When data is no longer required, we securely delete or anonymise it so that it can no longer be linked to an identifiable individual. You may request early deletion of your account data by contacting our support team, subject to any overriding legal obligations we must satisfy first.

Your Privacy Rights

As a user of ubaje, you hold the following rights over your personal data. You may exercise any of these rights at any time by contacting us at [email protected]:

• Right of access: you may request a copy of all personal data we hold about you at any time.
• Right of rectification: if any data we hold about you is inaccurate or incomplete, you may request that we correct or update it without undue delay.
• Right of erasure: you may request deletion of your personal data, subject to legal retention obligations and fraud-prevention requirements.
• Right to restrict processing: you may ask us to limit the ways in which we use your data while a dispute or review is underway.
• Right to object: you may object to any processing of your data based on legitimate interests, including direct marketing communications.

We will acknowledge your request within 48 hours and aim to fulfil it within 30 days. In exceptional cases requiring additional verification, we may extend this period and will notify you accordingly.

Security Measures

ubaje employs a layered security architecture to protect your personal data. All data transmissions are protected by SSL/TLS encryption. Sensitive data stored on our servers is encrypted at rest. We enforce two-factor authentication options for account login, conduct regular security audits, and maintain strict internal access-control policies that limit employee access to data on a need-to-know basis.

While no online platform can guarantee absolute security, ubaje's technical and organisational measures are designed to meet a high standard of data protection appropriate to the risks involved. In the event of a data breach that affects your rights, we will notify you as promptly as practicable.

Age Restriction — 21+ Only

ubaje is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register or use this platform. If we become aware that we have inadvertently collected data from a person under 21, we will promptly delete that data and close the associated account. Parents or guardians who believe a minor has accessed our platform should contact us immediately at [email protected].

Third-Party Links

From time to time, our platform may reference or display content from third-party providers such as game studios (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt). ubaje does not control and is not responsible for the privacy practices or content of those third-party entities. We encourage you to review their respective privacy policies before interacting with any third-party service.

Changes to This Privacy Policy

ubaje reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, applicable laws, or platform functionality. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via the email address associated with their account.

Your continued use of ubaje after any such changes constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically to stay informed about how we protect your information.

Contact and Privacy Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ubaje handles your personal data, please contact our dedicated privacy team. We are committed to resolving all privacy-related concerns promptly and transparently. You can reach us at the email address listed in the footer of this page.